Effective: August 20, 2026
Last updated: September 21, 2026
JustPlaneHosting (“JPH”) is a service of Climb and Maintain, SPC, a Washington social purpose corporation.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices available to you.
1. Information We Collect
Information You Provide
When you create an account, purchase a service, contact support, or otherwise interact with JPH, we may receive information such as:
- Your name.
- Business or organization name.
- Email address.
- Billing and contact information.
- Domain names associated with your service.
- Account preferences.
- Information contained in support requests.
- Information you voluntarily provide to us.
Payment Information
JPH uses Stripe to process storefront payments, recurring hosting subscriptions, invoices, and customer billing self-service.
Payment-card information is collected and processed by Stripe. JPH does not intentionally receive or store full payment-card numbers. We may receive transaction and billing details made available by Stripe, such as payment status, amount, transaction identifiers, billing name and address, subscription or invoice information, and limited payment-method details.
Technical and Security Information
Our systems may automatically collect operational information including:
- IP addresses.
- Login activity.
- Browser or device information.
- Server and application logs.
- Resource usage.
- Error logs.
- Security events.
- Dates and times of account activity.
This information is used primarily to operate, secure, troubleshoot, and support the service.
2. Customer-Hosted Data
JPH hosts data selected and controlled by our customers.
Depending on the customer's website or application, that data may include information about the customer's own users.
For that information, the JPH customer generally determines what data is collected and why.
JPH processes hosted data as necessary to provide hosting, backup, security, troubleshooting, and related services.
Customers are responsible for ensuring that their own websites and applications comply with privacy laws applicable to them.
3. How We Use Personal Information
We may use personal information to:
- Create and maintain customer accounts.
- Provide hosting and related services.
- Process and document payments.
- Authenticate users.
- Provide customer support.
- Diagnose technical problems.
- Protect accounts and infrastructure.
- Detect fraud, abuse, malware, or unauthorized access.
- Send important service and billing notices.
- Maintain business and accounting records.
- Improve our services.
- Comply with legal obligations.
- Enforce our Terms of Service and Acceptable Use Policy.
We do not use account data as an excuse to rummage around customer websites for entertainment.
Administrative access to hosted systems is used when reasonably necessary for service operation, support, security, backups, abuse response, or legal compliance.
4. Cookies and Similar Technologies
JPH websites and customer-management systems may use cookies or similar browser storage needed for functions such as:
- Maintaining login sessions.
- Account security.
- Remembering preferences.
- Shopping-cart and checkout functionality.
- Fraud prevention.
If we later introduce nonessential advertising or tracking technologies, this policy will be updated to explain them.
5. How We Share Information
We may share information with third parties when reasonably necessary to operate JPH.
These may include:
- Hosting and infrastructure providers.
- Payment and billing providers, including Stripe.
- Email and support providers.
- Security and fraud-prevention services, including Stripe Radar and, when we perform additional manual review, MaxMind minFraud.
- Professional advisers.
- Government authorities or other parties when disclosure is legally required.
Fraud Prevention and Transaction Screening
Stripe and Stripe Radar provide routine payment and fraud screening for JPH storefront transactions.
When an order presents unusual risk indicators or otherwise warrants additional review, JPH may manually submit relevant order information to MaxMind minFraud for a second fraud-risk assessment. Information submitted may include contact information, billing or service-address information, IP or network information available to us, transaction details, and limited payment-related information made available through our payment systems.
JPH may also contact a customer directly when additional verification is reasonably needed before provisioning or continuing a service.
Automated risk signals, scores, and other fraud indicators are not treated by themselves as proof of wrongdoing. JPH may approve an order, hold it for manual review, request additional verification, or reject it based on the overall circumstances.
Stripe and MaxMind process information submitted to their services under their own privacy and data-processing terms.
We try to provide service providers only the information reasonably necessary for their role.
6. We Do Not Sell Personal Information
We also do not operate JPH as a personal-data brokerage business.
7. Legal Requests
We may disclose information when we reasonably believe disclosure is required by a valid subpoena, court order, warrant, statute, or other lawful process.
Where legally permitted and reasonably practical, we may notify the affected customer before producing customer information.
We may also disclose information when necessary to address fraud, abuse, immediate threats to safety, or attacks against JPH or others.
8. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Providing the service.
- Maintaining required business and tax records.
- Resolving billing disputes.
- Preventing fraud and abuse.
- Meeting legal obligations.
- Maintaining security records.
For ordinary customer-requested cancellations and terminations for nonpayment, JPH normally retains hosted account data in a suspended state for 30 days after service termination to permit reasonable recovery or reactivation. A customer may request earlier deletion, and urgent security, abuse, legal, or upstream-provider circumstances may require a different retention period.
After that recovery window, active hosted account data may be permanently deleted. Backups may temporarily retain residual copies until ordinary backup retention cycles overwrite or expire them. Disaster-recovery backups are not guaranteed to remain available for customer restoration.
9. Data Security
We use reasonable administrative and technical safeguards appropriate to the size and nature of JPH.
However, no hosting service, network, transmission method, or storage system can guarantee absolute security.
Customers should use strong unique passwords, enable multifactor authentication where available, and protect credentials associated with their accounts.
10. Data Breaches
If JPH experiences a security breach involving personal information, we will investigate and provide notices required by applicable law.
We may also take actions such as requiring password changes, disabling compromised credentials, or temporarily restricting affected systems.
11. Access, Correction, and Deletion Requests
You may contact us to request reasonable access to, correction of, or deletion of personal information associated with your JPH account.
Some information may need to be retained when required for legal, accounting, fraud-prevention, security, or dispute-resolution purposes.
We may need to verify your identity before acting on a request.
12. Health and Medical Applications
JPH is a hobby and aviation-focused hosting service.
JPH services may not be used to host electronic medical record systems, electronic health record systems, clinical practice-management systems, or other applications primarily intended to create, store, process, or manage medical or health information.
This restriction applies regardless of whether the application contains real, synthetic, demonstration, educational, or test data.
JPH does not offer HIPAA-compliant hosting or services intended for regulated healthcare workloads.
Applications that fall outside the intended scope of JPH services, including unusually resource-intensive applications, may be refused or removed even when their use would otherwise be lawful.
13. Children's Privacy
JPH customer accounts and purchases are intended for adults capable of entering into a contract.
JPH does not knowingly operate its own services for the purpose of collecting personal information from children under 13.
Customer websites hosted by JPH are operated by their respective customers, who are responsible for their own compliance with laws governing children's information.
14. International Users
JPH is operated from the United States.
If you use JPH from another country, your information may be processed and stored in the United States or other locations used by our service providers.
Customers who require services subject to a particular country's or region's data-localization or privacy requirements should determine whether JPH is appropriate for their needs before placing regulated information on the service.
15. Changes to This Policy
We may update this Privacy Policy as our services or legal obligations change.
The current version will be posted with its effective date.
If a change materially affects how existing customer personal information is used, we will provide additional notice when reasonably appropriate.
16. Contact
Questions or privacy requests may be sent to:
JustPlaneHosting
A service of Climb and Maintain, SPC
support@justplanehosting.com